IRX-EDX has ended

Create Your Own Event

IRX-EDX

10:00am PDT

Chair's Introduction THEATRE 1: The Connected Store of the FutureJoe Tarragano Chair's Introduction THEATRE 3: International & Cross BorderRichard Blanchard

10:05am PDT

Opening Keynote Address: Future Ball Gazing THEATRE 1: The Connected Store of the FutureEilidh Macaskill Opening Keynote Address: Achieving Growth through Online Marketplaces THEATRE 3: International & Cross BorderDieter Kindl

10:30am PDT

Chair's Introduction THEATRE 2: Insight & ExperienceChloe Thomas Anicca: One-to-one SEO consultancy clinic – advice from an expert Clinics PavilionNeil Hannam DSI: Brand Elevation for eCommerce Success Clinics PavilionDSI RocketMill: Concerned about content? Struggling to provide a good user experience on your site? A RocketMill consultation can crack your SEO queries. Clinics PavilionYousaf Sekander RocketMill: From Google Adwords to display advertising, RocketMill’s expert consultations offer a unique opportunity to resolve your digital marketing issues. Clinics PavilionKate Watts RocketMill: Tailoring your website to your audience’s needs is both a science and an art. RocketMill CRO and Analytics consultations can help you perfect both aspects. Clinics PavilionBertram Greenhough • Rhys Jackson Webcertain: International Digital Marketing Clinics PavilionWebcertain

10:35am PDT

Chair's Introduction THEATRE 4: Multichannel FulfilmentStuart Higgins

10:40am PDT

Omnichannel Retail: Digital Transformation, Customer First! THEATRE 1: The Connected Store of the FutureMichael Durbridge Opening Keynote Address: Learn how Leading Brands – SAP, Google, Brand Networks – Deliver Winning Customer Experiences in the Digital Economy THEATRE 2: Insight & ExperiencePankaj Dugar • EJ Jackson • Jamie Tedford Global Expansion – top tips from a retail trailblazer THEATRE 3: International & Cross BorderKieran Clinton-Tarestad Opening Keynote Address: Delivering In-Store – making the multichannel customer experience work! THEATRE 4: Multichannel FulfilmentWalter Blackwood

11:00am PDT

China in your hands Digital Payments TheatrePaul Winslow What's new with Amazon, eBay and marketplaces in 2016 Marketplaces TheatreChris Dawson Shopware: Be the rolling stone: on working with your eCommerce platform to set trends and deliver stronger projects Workshop Room 1Stephan Bütterhoff Monetate: Beyond Conversion Rate Optimisation. Enter Experience Marketing - Live Demo Workshop Room 2Simon Robinson Bronto: Revenue Rescue: Saving Sales When Shoppers Stray Workshop Room 3Saima Alibhai

11:15am PDT

Meeting Customer Demands In-Store THEATRE 1: The Connected Store of the FutureWill Lockie The Rise of the 'Now Generation', their Unreasonable Expectations and How it Threatens Retail THEATRE 2: Insight & ExperienceMat Braddy International Payments as a Route to International Expansion THEATRE 3: International & Cross BorderGlen Richardson Engaging Your Staff to Fulfill and Deliver the Online Promise THEATRE 4: Multichannel FulfilmentDavid Hathiramani

11:30am PDT

Klarna - Smooth Payments Digital Payments TheatreJon Sheard • Dan Horlor Currency Risks in Cross Border Commerce Marketplaces TheatreJeremy Cook

11:50am PDT

Perfecting Personalisation – it’s not as easy as it looks! THEATRE 2: Insight & ExperienceLevi Young & Diana Zingher Demand Planning and Delivering on Customer Expectations THEATRE 4: Multichannel Fulfilment

12:00pm PDT

Smart strategies to avoid checkout abandonment and increase conversions Digital Payments TheatreSimon Bennett Rethink your CDN Marketplaces TheatreTim Sale Barclaycard: Customer experience is the next competitive battleground Workshop Room 1 Twenga Solutions: Transform your Google Shopping Channel Return with Smart SEM technology Workshop Room 2Mark Haupt UTL: One man’s trash is another man’s treasure: Executing an Effective eReturns Strategy through Reverse Logistics, Skilled Disposition & Waste Management. Workshop Room 3Gary Winter

12:30pm PDT

Detect & Deter: What Are Fraudsters Up To? Digital Payments TheatreZach Pitts Busting the Myth that Your Business is Too Complex to go Online Marketplaces TheatreGavin Masters Panel Discussion: Future Store – Virtual Changing Rooms, Beacons, Augmented Reality… What’s next? THEATRE 1: The Connected Store of the FuturePhil D'Souza • Kash Ghedia Panel Discussion: A Deep Dive into the Successful Business Models Driving International Expansion THEATRE 3: International & Cross BorderSteven Hope • Kelly Kowal • Rob Pye

1:00pm PDT

Giosg: Intelligent targeting: tactics for reducing shopping cart abandonment in an online store Workshop Room 1Immo Salonen • Ilkka Vertanen Mindtree: Personalization of Consumer Engagement: Driving Growth With a “Consumer of One” Approach Workshop Room 2Shriharsha Imrapur SAP Anywhere: Learn how you can bring the power that retail giants have to your growing business Workshop Room 3

1:05pm PDT

Panel Discussion: Thinking Beyond Channels to Deepen Brand Connections THEATRE 2: Insight & ExperienceMat Braddy • Stuart McMillan Panel Discussion: Convenience v Flexibility v Free/Paid for Delivery and Returns – delving into the minds of the consumer to serve them better THEATRE 4: Multichannel FulfilmentDave Crellin • Lana Jackson

1:15pm PDT

The Importance of Establishing Trust for Retailers THEATRE 1: The Connected Store of the FutureNatasha Ascott • Suzannah Taggart • Cristian van Tienhoven Digital Disruption in Commerce and the State of Europe’s Data Management Platform Market THEATRE 3: International & Cross BorderJames Trudgian

1:50pm PDT

Air Traffic Control for Parcels: how improved visibility of a delivery network can help retailers manage their business more effectively THEATRE 4: Multichannel FulfilmentJonathan Matchett

2:00pm PDT

Mobile, alternative payment methods and cross-border: drivers for your e-commerce success Digital Payments TheatreMarcel Vaschauner How marketplaces can help sellers reach more channels Marketplaces TheatreKaran Johal Trusted Shops: A multichannel approach to trust and customer reviews Workshop Room 1Nicolo Marchetto Monetate: Personalisation and Experience Marketing, The Last Remaining Battleground in the Fight for Customers. Real-life story from a retailer. Workshop Room 2Simon Robinson Anicca: Social Shopping - Inspire, Influence and Shop: Examining the current landscape and potential value of social shopping for retailers Workshop Room 3Samantha Hearn

2:30pm PDT

5 proven strategies to maximise revenue and ROI from PPC and Facebook Advertising Marketplaces TheatreGenie Goals

2:45pm PDT

Digitising Trade Marketing: Insights from Global Brands on the Next Frontier in E-commerce THEATRE 1: The Connected Store of the FutureHenry Eccles Single Customer View Demystified – Beyond the Technology, Do Customers Behave in a Consistent and Measureable Way? THEATRE 2: Insight & ExperiencePaul Kendrick International eCommerce – How Smaller Retailers Can Create Ripples (and Storms) in Global Waters! THEATRE 3: International & Cross BorderKate Smyth Is Final Mile e-Retail Sustainable, - a 2020 Business Model THEATRE 4: Multichannel FulfilmentCarl Lomas

3:00pm PDT

Let’s go international! Smart strategies for expanding your eCommerce business across borders. Digital Payments TheatreJulian Wallis Webcertain: Creating Digital Success in China Workshop Room 1Christina Xu Codisto: Taming eBay in 2016 Workshop Room 2Jonathan Pollard iAdvize: How House of Fraser are making live chat a key pillar of their real-time customer engagement strategy. Workshop Room 3Stephen Brennan • Francois Hotte

3:20pm PDT

Closing Keynote Address - Click and Collect to Drive In-Store Traffic and and Enhance Customer Experience THEATRE 1: The Connected Store of the FutureEmma Grant Closing Keynote Address:Using Digital to Harmonise Bricks and Clicks and Transform Your Business THEATRE 2: Insight & ExperienceColin Duff Closing Keynote Address: Cashing in on International Growth Opportunities in China THEATRE 3: International & Cross BorderMark Millar Closing Keynote Address: Connecting the Dots between Supply Chain and Customer Experience THEATRE 4: Multichannel FulfilmentJames Matthews

3:30pm PDT

Crowdfunding as an upselling technique Digital Payments TheatreJakob Reiter

10:00am PDT

Chair's Introduction THEATRE 1: Digital Sales & MarketingCharles Ping Chair's Introduction THEATRE 3: Mobile in MultichannelRob Thurner

10:05am PDT

Opening Keynote Address: Honing in on Customer Experience to Bridge the Gap Between Acquisition and Retention THEATRE 1: Digital Sales & MarketingAndrew Curran Opening Keynote Address: What Retailer’s Can’t Afford Not to Know About How Mobile Transforming Customer Behaviour THEATRE 3: Mobile in MultichannelSarah Stagg

10:30am PDT

Chair's Introduction THEATRE 2: Digital MerchandisingChloe Thomas Crowdfunding as an upselling technique Digital Payments TheatreJakob Reiter Busting the Myth that Your Business is Too Complex to go Online Marketplaces TheatreGavin Masters Anicca: One-to-one SEO consultancy clinic – advice from an expert Clinics PavilionNeil Hannam DSI: Brand Elevation for eCommerce Success Clinics PavilionDSI RocketMill: Concerned about content? Struggling to provide a good user experience on your site? A RocketMill consultation can crack your SEO queries. Clinics PavilionYousaf Sekander RocketMill: From Google Adwords to display advertising, RocketMill’s expert consultations offer a unique opportunity to resolve your digital marketing issues. Clinics PavilionKate Watts RocketMill: Tailoring your website to your audience’s needs is both a science and an art. RocketMill CRO and Analytics consultations can help you perfect both aspects. Clinics PavilionBertram Greenhough • Rhys Jackson Webcertain: International Digital Marketing Clinics PavilionWebcertain

10:35am PDT

Chair's Introduction THEATRE 4: Operations in MultichannelAndrew Starkey

10:40am PDT

Service Design: Looking at Business in a User Centred Way THEATRE 1: Digital Sales & MarketingBen Terrett Opening Keynote Address:Product Discovery – the key to creating a Seamless and Visually Stunning Experience to Achieve Winning Results! THEATRE 2: Digital MerchandisingJoël Palix Spinning Mobile into Gold! THEATRE 3: Mobile in MultichannelStuart McMillan Opening Keynote Address: Black Friday Post-Mortem – lessons to learn and moving forward for 2016! THEATRE 4: Operations in Multichannel

11:00am PDT

What's new with Amazon, eBay and marketplaces in 2016 Marketplaces TheatreChris Dawson Virtual Logistics: How Gen M is revolutionizing omnichannel retail forcing businesses to change: A look at trends and how to take advantage of these trends in the next 3 years Workshop Room 1Robin H. Smith PRWD: A Story of Untapped Potential: The Growth Strategy That’s Being Ignored Workshop Room 2Paul Rouke Bronto: Revenue Rescue: Saving Sales When Shoppers Stray Workshop Room 3Saima Alibhai

11:15am PDT

Becoming Agile – how UGG Australia and Deckers Brands are transforming their global digital business THEATRE 1: Digital Sales & MarketingDavid Williams Smartly Scaling Content to Meet Demand in Search THEATRE 1: Digital Sales & MarketingJames Peach Omnichannel Merchandising for Better Customer Experiences THEATRE 2: Digital MerchandisingKim Ludlow Mobile In-Store – Are Your Staff Mobilised? THEATRE 3: Mobile in MultichannelJoel Robinson The Rise of Fruugo.com: learnings from a rapidly growing international marketplace THEATRE 4: Operations in MultichannelGlen Richardson

11:30am PDT

Klarna - Smooth payments Digital Payments TheatreJon Sheard • Dan Horlor Payments 101: How to Increase Checkout Conversion and Scale on mobile Digital Payments TheatreJeremey Cornwall Currency Risks in Cross Border Commerce Marketplaces TheatreJeremy Cook

11:50am PDT

Design and Usability – what’s all the fuss about? THEATRE 2: Digital MerchandisingImran Younis Honing Post Sales Delivery and Returns to Drive Loyalty and ROI THEATRE 4: Operations in MultichannelDon Maidment

12:00pm PDT

GI Insight: Generating Revenue from customers you didn’t know you had Workshop Room 1Javinder Singh • Mark Wilding ITinsell: Checkout to Loyalty: Are you missing a trick? Based on feelunique Success Story Workshop Room 2Florent Aonon

12:30pm PDT

Detect & Deter: What Are Fraudsters Up To? Digital Payments TheatreZach Pitts Panel Discussion: Digital Disruption: Hardware, Content, Technologies and Partnerships THEATRE 1: Digital Sales & MarketingMat Braddy • Neil Roberts • Rachel Waller Panel Discussion: What Do Customers Really Want – Funky Apps, Convenience and Packaging Products to Entice And Delight? THEATRE 3: Mobile in MultichannelGerald Dawson • Sam Hill

1:05pm PDT

Panel Discussion: Seasonality, Sales and Black Friday – Surviving and Thriving Retail Peaks and Troughs THEATRE 2: Digital MerchandisingLouise Baker • Sarah McVittie • Levi Young & Diana Zingher Panel Discussion: Aligning Operations and Logistics with Customer Experience and Business Performance THEATRE 4: Operations in MultichannelDavid Hathiramani • John Munnelly • Peter Ward

1:15pm PDT

Go to Where the Data Is - social media and email THEATRE 1: Digital Sales & MarketingSkip Fidura Detect & Deter: What Are Fraudsters Up To? THEATRE 3: Mobile in MultichannelDon Bush

1:30pm PDT

China in your hands Digital Payments TheatrePaul Winslow How marketplaces can help sellers reach more channels Marketplaces TheatreRoman Lyashenko

1:45pm PDT

Session reserved for track sponsor THEATRE 4: Operations in Multichannel

1:50pm PDT

Site Search. Why bother? Top tips for improving your website conversion! THEATRE 2: Digital MerchandisingIan Scarr Postal vs Parcel networks, what is the best distribution channel for your international shipments? THEATRE 4: Operations in MultichannelEnrique Sánchez

2:00pm PDT

5 proven strategies to maximise revenue and ROI from PPC and Facebook Advertising Marketplaces TheatreGenie Goals SAP Anywhere: Facing the challenges of expanding into new routes to market Workshop Room 3

2:30pm PDT

How marketplaces can help sellers reach more channels Marketplaces TheatreRoman Lyashenko

2:45pm PDT

Calling all Retailers. Make millions from Unlocking your most valuable asset. Data. THEATRE 1: Digital Sales & MarketingNick Bamber Enhancing Online User Experience to Boost Conversions THEATRE 2: Digital MerchandisingNeil Roberts How to Talk to Customers on the Toilet – Getting Personal vs. Getting Intrusive THEATRE 3: Mobile in MultichannelRosie Snow Operational Efficiency to Meet New Customer Expectations and Drive Profitability THEATRE 4: Operations in MultichannelProfessor Jan Godsell

3:20pm PDT

Closing Keynote Address: Digital as a Route to Better Customer Experiences THEATRE 1: Digital Sales & MarketingPaul Goldstein What Will Online Merchandising Look Like in the Future – Creating Inspirational Shopping Experiences! THEATRE 2: Digital MerchandisingSarah McVittie Closing Keynote Address: Social Media to Drive Deeper Customer Connections and Business Growth THEATRE 3: Mobile in MultichannelCourtney McNally Closing Keynote Address: Cashing in on International Growth Opportunities in China THEATRE 4: Operations in MultichannelSenior Representative